Sample Letter commending Employee
for handling a hostile situation very well. You should modify this request letter
to be suitable for your purpose and situation.
Dear [Name],
Several of
your associates in your department have informed me of the incident that
occurred [date] with [name of person and/or company]. They have all agreed that
[describe the incident with the client and/or company].
I applaud you
for taking the high road throughout the entire situation with the irate client.
I don't know if I would have been so kind in that situation after his display
of inexcusable and hostile behavior. You been very graceful throughout this
whole thing.
I compliment
you on your self-control and your calm manner in handling the situation in such
an exemplary manner. It is duly noted by our company and will be on the record,
we in part are thankful.
I have also
placed a call to [name of person and/or owner of company] and fully anticipate
that you receive an apology from them.
Sincerely,
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