Sample letter to customer explaining refund

This sample letter to customer explaining refund. You should customize this letter to be suitable for your need.

<Date>

Dear Customer:

Enclosed with this letter you will find a refund check from Minnesota Energy Resources.  This refund is due to a pipeline refund of taxes collected as well as a true up of gas costs and was approved by the South Dakota Commission.  Your refund was calculated based on your past 12‐months of natural gas usage as a Minnesota Energy Resources customer and will differ from customer to customer.  Interest has been added to your one‐time refund. 

We apologize for any inconvenience this refund may have caused you.  Please feel free to contact our 24‐Hour Customer Service at 800‐889‐9508 should you have any questions. 

Customer Service

Minnesota Energy Resources

Sincerely,

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