Here is a sample letter to staff about customer service.
You should modify this letter to be suitable for your purpose and situation.
Dear Staff,
If you receive a service request
call from any of our customers in the Bay area regarding their orders for
Mother's day, please have them email support@xyz.com.
This is for all issues. We now have
a dedicated team who will reply to their emails and inquiries starting October
5, 2012.
Please be guided accordingly.
Regards,
Office Manager
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