Here is a simple and short apology letter to customer telling you are
sorry regarding a mistake. You should modify this letter according to your need and situation.
Dear Mr. Anderson,
Kindly accept our sincerest apology for the bill notice recently sent to you in
error. After much review, your account with us is in perfect order.
We make every effort to prevent such mistakes with payment and renewal systems.
We are sorry that you have been inconvenienced by this oversight on our part.
Respectfully yours,
Jack Rimbaud
Sales & Collection Services
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