Sample Apology Letter to Customer

Here is a simple and short apology letter to customer telling you are sorry regarding a mistake. You should  modify this letter  according to your need and situation.

Dear Mr. Anderson,

Kindly accept our sincerest apology for the bill notice recently sent to you in error. After much review, your account with us is in perfect order.

We make every effort to prevent such mistakes with payment and renewal systems. We are sorry that you have been inconvenienced by this oversight on our part.

Respectfully yours,

Jack Rimbaud

Sales & Collection Services

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Apology letter to Notify Client that You are Out of Reach

Letter to the Client that you are unavailable, however you being a good service provider will have someone in your staff see to his issues. You are advised to modify this letter to be suitable for your purpose

Dear [client name], 

I'm stuck at [ ……] airport due to bad weather so if you try calling my office anytime in the next four hours I won't be able to pick up. Email will be the best form of communication. 

Please let me know if you have any questions. I will have my assistant Tracy to personally address your concerns. 

I'll touch base once I land on [……..]. 

See you, 

[your name]

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