Sample Apology letter to Disgruntled Customer. You should modify this apology letter according to your need and situation.
We agree with your poor review on us in the customer feedback form given to you. Your state of being a disgruntled customer of our company has made us realize our mistakes. Also, it would help in improvising our company in a retro spectral view such that our company can attain new dimensions in this field. Enormous customer support is essential for even a small firm in order to reach better position when compared with any other competitor in the region.
For more than ten consecutive years, we were servicing with all aspects of customer needs all over the year tirelessly. We were proud enough that we have achieved such great heights in customer’s hearts. But your review upon us with evidence for your complain has made us to feel ashamed of being irresponsible by staying beneath the pride face of our company.
We have started working on your remarks over our company and trying to rectify such inconveniences in a earliest possible time. Our counter measures for your complaint is taken on a ad hoc basis in order to prevent even another single customer disgruntled out of our service.
We have not taken customer feedback forms into much interest and care till now. But your customer feedback form which you have intentionally filled in and posted directly to the administration has made us realize how prominent customer feedbacks are.
With the promise that we would rectify our mistakes at the earliest possible time, we humbly request you to accept our apologies.